We provide end-to-end consultancy for new diagnostic facilities. This includes workspace design for optimal workflow, equipment selection based on expected test volumes, and full-scale installation. Our goal is to ensure your facility is operational and compliant with local health authorities from day one
Yes. We offer customized "Reagent Rental" and "Purchase Agreement" models. These contracts provide price stability and guaranteed stock availability, allowing laboratories to manage their operational budgets with high predictability.
Every batch of our manufactured reagents and every piece of imported equipment follows a rigorous traceability protocol. We maintain detailed digital logs of batch numbers, expiration dates, and storage conditions, ensuring full transparency in the event of a quality audit.
Yes. We actively update our product portfolio to align with the In Vitro Diagnostic Regulation (IVDR) and local Egyptian Ministry of Health standards. We ensure that all documentation required for laboratory accreditation (such as ISO 15189) is readily available to our partners.
Our SLAs are designed to ensure maximum "Uptime." They typically include scheduled preventive maintenance, prioritized emergency onsite visits, 24/7 remote technical guidance, and the use of genuine manufacturer spare parts to protect your equipment's longevity.
We follow a proactive Field Safety Corrective Action (FSCA) protocol. In the rare event of a product issue, our Customer Service and Technical Support teams contact affected clients within 24 hours to provide immediate instructions, replacements, or onsite adjustments.
Yes. El hoda acts as a regional hub for the Middle East and Africa. Our Logistics team is expert in cross-border medical shipping, ensuring that our "Made in Egypt" products reach international partners while maintaining strict temperature-control standards